Kat has spent her career working for some of the biggest players in boutique hotels, working in both reactive and proactive roles, and believes successful account management is the key to 'happy client, happy hotel'. Now Account & Training Manager at Selling Savvy, Kat feels guiding salespeople isn’t just about teaching sales techniques; it’s about igniting a fire within them to connect, empathise, and truly understand the needs of their clients, in order to win more business!